Terms & Conditions

These Terms & Conditions govern your access to the Golden Assistance Clinic website and any telehealth services we provide. By using the site or engaging the Clinic as a patient, you agree to these Terms. If you do not agree, please discontinue use of the site and do not establish care with us.

Golden Assistance Clinic is a telehealth primary-care practice licensed to provide care to patients physically located in Florida and New York. Clinical care is delivered by an Advanced Nurse Practitioner credentialed in both states.

Content on this website — including articles, service descriptions, FAQs, and any informational text — is provided for general educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified clinician with any questions about a medical condition.

In a medical emergency, call 911 or go to the nearest emergency room. Telehealth is not appropriate for emergencies, including chest pain, difficulty breathing, severe bleeding, suicidal thoughts, or any condition requiring immediate in-person evaluation.

Telehealth services are available only to patients who are:

• At least 18 years old.
• Physically located in Florida or New York at the time of the visit.
• Able to complete identity verification and an intake form.
• Engaging the Clinic for a condition appropriate for virtual evaluation, in the clinician's professional judgment.

Establishing care does not guarantee any particular treatment, prescription, or outcome. Your clinician will exercise independent clinical judgment in every visit and may recommend in-person evaluation when appropriate.

You agree to:

• Provide accurate, complete, and current information about your health.
• Verify your identity and physical location when requested.
• Use the telehealth platform only for your own care.
• Follow the care plan agreed with your clinician, including taking medications as prescribed and completing recommended labs.
• Notify the Clinic promptly of any changes in your condition, medications, or contact information.

Appointment scheduling, fees, accepted insurance, cancellation windows, and no-show policies are communicated at booking and may be updated from time to time. Please contact our office before your appointment to verify coverage and understand any patient responsibility.

Prescriptions are issued at the clinician's discretion based on a documented clinical evaluation. We do not prescribe controlled substances through telehealth except where state and federal law allows and an in-person standard of care can be maintained. Refills are subject to clinical review and routine follow-up.

You agree to use the website lawfully and responsibly. You may not:

• Misuse, interfere with, or attempt to gain unauthorised access to the site or its systems.
• Submit false, misleading, or harmful content through any form.
• Copy, reproduce, distribute, or create derivative works from the site without our written permission.
• Use automated tools to scrape, harvest, or republish content from the site.

All content on the site — including text, logos, graphics, photography, and arrangement — is the property of Golden Assistance Clinic or its licensors and is protected by copyright and other intellectual property laws.

The website may contain links to third-party sites or reference third-party services (pharmacies, laboratories, payment processors). We are not responsible for the content, accuracy, or practices of third parties. Their use is governed by their own terms and privacy policies.

To the fullest extent permitted by law, Golden Assistance Clinic and its providers, employees, and contractors disclaim liability for any indirect, incidental, special, consequential, or punitive damages arising from your use of this site or any information obtained from it. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by applicable law.

You agree to indemnify and hold harmless Golden Assistance Clinic and its personnel against any claims, losses, or expenses arising from your breach of these Terms or your misuse of the site or telehealth platform.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. Disputes shall be resolved in the courts located in Broward County, Florida, except where applicable law requires otherwise (for example, consumer protections under New York law for patients located there).

We may update these Terms periodically. The "Last updated" date above reflects the most recent revision. Continued use of the site or our services after changes are posted indicates acceptance of the revised Terms.

Questions about these Terms? Email info@goldenassistanceclinic.com, call our office, or visit our contact page.